Team Size
5 Designers
Timeline
5+ Years
Role
Director of User Experience
EngageOne
Communicate
Optimizing Multi-Platform Revenue Streams
The Problem
The Outcome
Established robust research practice increasing execution 280% within six months with sustained 35% YoY growth. Enhanced client engagement by 233% through collaborative process improvements while scaling team size and capabilities via strategic UX roadmap. Delivered research-driven insights that directly influenced product strategy for the buisness.
Consolidate five disparate products into a single, unified omnichannel platform that delivers exceptional user experience and establishes a competitive market advantage.
CUSTOMER FEEDBACK
"(...) quite like the product. So it's all brand new to me, but it's good."
“It’s just a world difference. Just looks so easy, so obvious. I don't have to think too much about what I'm doing and where things are placed.”
Brand manager at a financial institution
Document Composition Developer at a retail institution
Recognition & Stats
87%
2021 Cloud Excellence Awards
Unified Communications Product of the Year – EngageOne Communicate
Decrease time in EMail creation